Successfully training partners and customers in the extended enterprise scenario
A high level of professionalism and competence lead to better customer service.
Better support through training increases employee engagement and therefore productivity.
Well-trained employees increase revenues by closing more deals.
Global business success depends on many factors
Organisations and employees outside of your own workforce play a major role for your global business success. Frequent service and product updates necessitate training those involved with your offering beyond the boundaries of your company.
Companies that involve their sales channels, partners and customers in their learning process are a big step ahead of the competition. What’s more: Good training courses make for satisfied employees and greater productivity. Professionally trained personnel also increase revenues by closing more deals.
Companies face many challenges
Continuous training and human resource development measures – as well as the verification thereof – pose a real challenge. Quite often, thousands of employees across diverse locations around the world need to be integrated.
In many occupations, continuing professional development (CPD) is mandatory each year. This includes non-employee financial accountants, physicians and insurance brokers. Legal requirements must be met and qualifications must be maintained.
Provide learning content to all interest groups
Integrating a learning management system (LMS) into other enterprise systems can create real added value. Ideally, learners should be integrated into the work process. Easy implementation is the key to success.
An effective training platform needs to support a great range of requirements that different companies have, taking an extended enterprise approach. This includes multilingual offers and intelligent, precise and customer-specific real-time reporting that is easy to understand.
An innovative and intelligent LMS that revolves around real people has the capability for overcoming these challenges.
Interesting facts on extended enterprise
Successful learning in an extended enterprise scenario.
Modern training for heterogeneous target groups.
Discover partner training for your corporate success
Are you interested in extended enterprise scenarios with the imc Learning Suite? We are happy to advise you without obligation in a consultancy meeting.
Discover additional scenarios for application