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Case Study
Department of Health Victoria

Upscaling an organisation’s LMS in the time of crisis

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The Department of Health plays a critical role in the health system of the state of Victoria in Australia and is responsible for meeting the health needs of Victorian locals.

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Capability-building a new response unit in record time


With the rise of the coronavirus pandemic in Australia in March 2020, the Department had a sudden, urgent need to upscale their learning management system (LMS) to accelerate the transfer of knowledge to a COVID-19 task force.


The speedy nature of the national emergency created many major challenges, which included recruiting new staff, implementing various new systems, the rapid development of new learning content, training an influx of newly recruited staff members, and the ongoing challenge of developing processes for combatting an unknown and quickly evolving virus that was threatening the health of Victoria.


Dealing with many unknowns

The major challenge facing the implementation of new training content was the scale of which COVID-19 was evolving throughout Victoria in 2020. This then lead to the up-scaling of the Department’s COVID-19 response group, who also had to pivot away from face-to-face training to consuming their mandatory compliance training and other important information via a largely online environment.

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Building the COVID19LMS in several days

The Department’s solution was to work with their existing LMS vendor imc to develop an additional system (referred to as the “COVID19LMS.”)


The LMS was set up and ready to use in several days to assist with the rapid response to COVID-19. It was set up to accommodate a rapidly expanding workforce who were in need of individualised training through a role-based learning pathway.


A successful system that is still in use today

The successful delivery of COVID19LMS enabled the Department staff to access and complete their compliance training, in rapid response to the unfolding pandemic.


After onboarding the initial COVID-19 response team onto the system in March 2020, the Department has continued using the LMS for compliance training and it continues to provide a critical service for the Department to this very day!


imc and the Department of Health Victoria were recognised as Gold winners in the 2021 LearnX awards, in the category Best pandemic response: Compliance Training. The international award program honours innovative and creative projects in the fields of learning and design every year.

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Short term LMS implementation
100% Fulfillment of Compliance Training
Role-based & individualised training
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“The team at imc were friendly, super responsive and allowed assisted us to deliver critical training for new starters who were often being seconded or transitioning from other areas to support the Victorian Government Response.”
Manager, People and Culture
Department of Health Victoria