
Equality and new work concepts as a formula for success
Stepping out of the comfort zone – Wine-growing entrepreneurs, part-time managers and working dads
On 8th March we celebrate International Women’s Day. This year’s focus is: Equal opportunities and equality of women and men. As in previous years, a large variety of events, forums and discussion groups are held under the hashtag #EmbraceEquity. Given our experiences during the corona pandemic, we at imc already asked ourselves last year, whether the crises undid decades of progress on the path to gender equality. As part of a roundtable discussion that included many external guests, we looked at the topic of “Women in the Hybrid Working World”. This generated a wealth of new and thought-provoking ideas. We wanted to know what has changed since last year, and how equality is realised. So, we asked our Executive Board and our colleagues.

Part-time manager: Career with time for family
The return from maternity leave did not go according to plan. Lockdown made the envisioned full-time role impossible, as Sabine Sauer and her husband faced challenges many other couples were only too familiar with. They needed to balance two 40-hour working weeks with childcare. Sabine decided to reduce her hours in her sales role at imc. Her employer’s reaction was a thoroughly positive experience: “It was very straightforward. As a woman, I was given the opportunity to do a cool job without the full-time commitment.”
When talking to Sabine, it is obvious that she loves her job. “Improving processes and driving communication between departments is extremely important to me.” A few weeks ago, she was promoted to Head of Account Management. This came completely unexpected for her. “I think it’s really cool that my employer trusts me to handle this role even though I don’t work full time. There would be no chance of that happening at other companies.”
However, reactions to her promotions were often more reserved in her private circle. She would hear comments such as “How are you going to manage?” or “Is that not a bit much for you?”. The sportsmanship of the former marathon runner and triathlete shines through in how she handles these doubts. “You only improve when you step out of the comfort zone.” Sabine has learned to push through and encourages other women: “You will achieve a lot with good organisation and structure.”

Equity means for Sabine to do the same things without restrictions.
Working dad: Co-parenting as a family model
In recent years, a thorough change has become apparent among many fathers. They are no longer satisfied with being a weekend or leisure dad. Fathers now value family time as an important asset. Kenneth Littlepage – aka Kenny – is the proud dad of a 2-year old daughter. He made a conscious decision for parental leave. “There are various ways you can plan parental leave. We opted for a hybrid version, where I would work three days a week and my wife would work two.”
Kenny highlights that this model not only strengthened his relationship with his daughter, but also that with his wife. Both him and his wife would look after their daughter, handle the household chores and take responsibility for everything else on the days the other party was at work. Neither was exempted from any particular task. This helped him experience his child in a totally different way as a father. He also had to learn that everyday life is difficult to plan with a child, and some flexibility is always required.
He is very thankful that his employer offers flexibility and praises the new hybrid work model that imc introduced after the pandemic. “You can decide whether you want to work in the office or from home. That puts me and my wife on an equal footing. We have the same opportunity to coordinate our schedules and support each other.”

Equity means for Kenny to be fair and impartial.
Between the office and vineyards: 2 jobs, 100% satisfaction
Simone Weber, Instructional Designer at imc, can confirm that equality extends far beyond the family context. About ten years ago, she took over her parents’ winegrowing business, cultivating the six-hectare vineyard together with her husband – on the side. Simone loves her work on the vineyards, which offers her a perfect balance to the “brain-work” at imc.
Leading a 20-member Instructional Design team, her days are filled with appointments and consultations. The vine is at the other end of the scale. “I am outside, all by myself. I listen to audio books or podcasts. Nobody speaks to me. It is really quite meditative.”
Simone appreciates the flexibility offered, but also wants to give something in return: “The grape harvest starts on a different date each year. I can take a 2-week holiday at the right time, whether that is in September or in October. My employer has always been accommodating in that regard. I will say though, that I am also willing to be flexible. If a meeting requires me to be on location, I don’t mind staying a little longer. There are times where you give, and times where you receive. I believe you need to maintain a balance – and that works quite well at imc.”

Equity means for Simone to maintain a balance.
Self-reflection at the core of the imc diversity programmes
Equality and fairness – at imc, these two topics are not reserved for International Women’s Day.
Kerstin Steffen, Director Brand Strategy, has been heading the empowerHer Programme for almost four years, supporting women and young talents. She experienced many different aspects in her own career, both highs and lows. This is why fairness is so important to her now: ““Fairness means that we need to get rid of personal, unreflected prejudices and judgments, and biased, preferential treatment in order to create a fair and equitable world. Each and every one of us can actively support that within their own sphere of influence.”
Sven R. Becker, Member of the imc Executive Board, also emphasises that a holistic view of equality is necessary, and that it cannot be reduced to gender alone. “We need to look at a bigger picture of equality. It encompasses a variety in opinion, in work practices and much more. The most important thing is to self-reflect on everything you say,” he concludes. “In the end, it is people – not measures – who make diversity and inclusion thrive in a company.”
Thus, all of the company’s diversity programmes – from female leadership to inclusion – have self-reflection at their very core. Sven R. Becker aims to set a good example at all times. “I try to pay attention to my own words, and the effect those words have. And that is what I would like to see in others.”

Members of the imc Diversity Movement Gather to Celebrate Successful Year
In order to establish diversity and inclusion as broadly as possible in our organisation, we launched a D&I programme – a programme organised by our employees, for our employees.

Diversity and Inclusion at imc: How We Are Continuing to Walk the Talk
Diversity and inclusion is now an integral part of our corporate culture here at imc. Our workdays are generally pretty busy, obviously, but we will always find the time to champion this important issue and generate awareness of our initiatives.
In exciting background articles, event reports and photo galleries, we show you how the working environment at imc is changing.
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I've been part of the Marketing & Communication team at imc since 2014. My hear beats for creative campaigns, exiting content and digital innovations. My goal is to make digitization tangible - understandable and simple to the point. My passion besides my job are good books and sports. I'm always happy to receive feedback at vanessa.klaes@im-c.com.


The crazy tech guy who wanted to be a Formula 1 driver
Meet Ravi Tandon, Customer Success Manager at imc Australia
Formula 1 and learning management systems don’t really have much in common. But if you want to be a pro in either of them, you need a lot of passion. And that’s definitely something Ravi Tandon, a customer success manager at imc Australia, has in abundance.
I’ve probably never spoken to any imc employee who is as passionate about the product they’re responsible for as Ravi. But then Ravi is, as he freely admits, quite a crazy guy, who still regrets the fact that he never got to be a Formula 1 driver. In this interview, he talks about his tasks, why he made the LMS his girlfriend, and a job interview that featured some very tricky questions.

Ravi Tandon
Job | Customer Success Manager
Works in | Melbourne, Australia
With imc since | 2015
Superpower | Making customers happy
Favourite food | Dosa from India

Hi Ravi, great to meet you! How would you explain to your parents what you do as a customer success manager in e-learning?
I’d tell them that I make our customers happy, that I make sure they don’t feel like just another number. It’s my job to ensure our customers know they made the right choice with imc.
That sounds like a very important role. What does it involve exactly?
You know, my role is actually a mix of customer success manager and e-learning consultant, and indeed I feel this is a very critical role for the company. Because here in Australia these roles are not so strictly separated from each other as in Germany, for example.
So, I take care of all issues that our customers have with our learning management system (LMS) and make sure they feel comfortable with our service and our product. But that’s not all. It’s also part of my job to ensure they trust and believe in us as a capable team.
Our tagline is “we empower”. And that’s what I try to do: I aim to empower customers to work as effectively as possible with our product. My goal is to find the best business solutions for them. Moreover, I want to make talking to us a positive experience for them, and, as I said earlier, make sure they don’t feel like just another number.
So, you need an in-depth knowledge of our LMS, the imc Learning Suite, but you haven’t been working with the LMS the whole time you’ve been with imc? Is that right?
That’s correct. My career path at imc is quite unusual. I started in pre-sales for our LMS, but then worked in the content team for a while. It was a great time, and I learned a lot, but I feel that I’m more of a tech guy. I love our LMS, and that is where I belong.
But one thing that all my roles at imc had in common was a great sense of exciting complexity. In the content team, the approach was rather top down, but the process was highly creative. In the LMS team, you work with a lot of different departments and people in various roles. That can be challenging and involve a lot of back and forth, but I love interacting with different people and in different ways.

What do you like most about your job?
I just love our system. For me, the LMS is like a black hole – and I mean that in an absolutely positive way. It’s so wonderfully complex, and you’re always finding new functions, or new ways to use certain functions. It’s like navigating in a spaceship in outer space, and I’m the navigator – for our customers.
It just feels good when a customer calls you – perhaps they’re desperate, or annoyed with something – and I can help them out. I enjoy that feeling of confidence and being a subject matter expert with the ability to turn an unhappy customer into a happy one within the space of a single phone call.
But I have to give big credits here to the team in Germany. At the beginning, they taught me a lot about the system, and they still have so much detailed knowledge that they’re always happy to share.
Which skills do you think are the most important for your current job?
From my point of view, technical understanding and knowing the product very well are the most important things. Then again, it also helps if you’re good with people and have a sense of humour. Because in the end we’re all humans, and everyone feels better talking to someone who can make them laugh.

How did you come to imc, and where did you work before?
I’m originally from India, but I lived and worked for many years in the USA. When the e-learning company I was working for closed, I applied for a visa for Australia. I just didn’t want to go back to India, plus Australia seemed like an interesting country. When I finally arrived here, I had nothing. No apartment, no friends, no job.
Then I saw the job at imc, and it just fitted perfectly. So, I applied, got it, and spent the first three months in my new country making the imc LMS my new girlfriend. I wanted to learn as much about the system as possible and really get a deep understanding. So, I did a lot of self-learning, including in the evenings and on the weekends.

I heard your job interview was rather funny. What happened?
Oh yes, that’s a great story. As I said, I had worked in e-learning before and had 15 years of work experience. Anyway, when I was interviewed, it was a panel including a German-speaking colleague.
First, he asked some basic questions about me – my attitude and things like that. But then he wanted to test me, so he gave me some more challenging questions. Well, I was able to answer all of them. I challenged him back and told him to give me harder questions, but I was able to answer all of those, too.
Finally, he gave me a mischievous grin and said: “Ok, now I will give you one question, and I guarantee you will not be able to answer it.” I told him to go ahead but was still optimistic. Well, he asked me a question in German – which, obviously, I couldn’t answer as I don’t speak German. It was hilarious!
What makes working at imc special compared to other companies?
I’ve only worked for three other companies before. And the big advantage here is that you get a lot of freedom to work towards making customers happy. But the most important thing for me is the product because the engineering behind it is just awesome.
I’ve worked with 14 learning management systems in the past, and know a lot of other products, but I’ve never seen a more sophisticated and powerful system.

Ok, and now for a few short, random questions. Please complete: When dealing with colleagues, it is especially important to me...
… to see passion. I’m very passionate about our product and my job, and I expect others to do their job with the same passion. I don’t like it when people just have a nine-to-five mindset. I want to see them solving customers’ problems and really diving into the topic.
Which department would you like to visit for a week?
Marketing, because I guess in all other departments I would know what to expect. But honestly, I have no idea what Marketing does. I think it’s rather complex, and there is much more going on behind the scenes than you see. So, I would like to learn more about that and also about how they go about making people happy.
If you could travel back in time, would you choose the same career path again?
No, I wouldn’t. If I had grown up in the right environment, I would have become a Formula 1 driver.
[Editor’s note: Having been co-driving with Ravi, I can say it’s probably a good thing he never became a Formula 1 driver].

Name something that drives you up the wall?
People who are not doing their job. Because when I look at myself, I feel that I do much more than I should. But sometimes people put their own interests ahead of those of the company. That’s not my way.
What’s your favourite movie?
Scarface: “I always tell the truth, even when I lie.”
How much coffee do you drink?
Before coming to Melbourne, I wasn’t big into coffee at all, but now I drink two to three cups a day.
What are your hopes for the future?
I would like to represent imc in the American market and become the most successful consultant in the USA.
And I'm sure you would do a great job there as well! Thank you very much for these great insights and all the best, whatever your next steps at imc will be!

A Fine Line Between Genius and Madness: A Day in the Life of an IT- System Administrator
Q: What do you get if you combine technical savvy with the patience of a saint and a willingness to help? A: The perfect system administrator. In other words, someone like Raffael Willems, Head of Internal IT at imc.

Teamwork makes the team work: A Technical Consultant debunks the myth of the Hermit Techi
A Technical Consultant debunks the myth of the Hermit Techi and explains why he ones worked in "car-office".
Would you like to know more about imc as an employer? Then take a look at our career section, maybe there is a suitable position for you.
We are also always happy to receive unsolicited applications!
Random questions, regularly new faces and jobs – that's the job slot of imc.

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I have been working in the Marketing & Communication Team at imc since March 2019.
Communication, creating unique content and social media are my passion.
"One can not not communicate" - Paul Watzlawik.
To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.
Privately I love to read, play poker and travel a lot.
I am always happy to receive feedback or suggestions.
Best of 2022: Milestones of the New Work Transformation at imc
Taking stock after 12 months of New Work
New Work. It’s been the talk of the business world in recent months, and that’s certainly true here at imc. Not that we were ever happy just to leave it at words. So, a year ago exactly we decided to turn our working world on its head and try something new.
Our New Work model would be 100 percent flexible – but not 100 percent remote. Our goals were specific, our aims high, and our motivation strong. Since then, there have been new benefits, new structures and changes aplenty. But what could we do better? What else needs to be done? And what do our employees think? Let’s take a look at the highlights and see what we can learn from the year that was.

New Work one year on – Our verdict
Quite a lot has changed for us after a year of hybrid working. We’ve gone 100 percent flexible but not 100 percent remote – while staying true to our corporate goals, as intended. There have been other changes too, such as our new workation model, a new onboarding programme and new offices. And the feedback from our employees shows we’ve taken the right approach and the transformation is meeting with approval. But what’s the verdict from the company’s point of view?
Christian Wachter, Chair of the Executive Board of imc, shares his take: “For us as imc, the New Work transformation has been a major step in the right direction. Employees and job applicants alike definitely see it as a plus. Our new structures and work philosophy provide an up-to-date, flexible way of responding to today’s challenges and needs and providing an attractive working environment. And we’ve done that in a way that allows us to stay on track with our corporate objectives.”

But all the positives aside, the introduction of New Work is by no means a guaranteed success. It requires active, collaborative design, as Elke Zastrau, Head of Human Resources and member of the New Work Transformation team, explains.
“For us, New Work is an ongoing transformation process that’s all the more challenging because there are no role models that are 100 percent transferable. Also, certain general challenges are more difficult in a hybrid context. Hence, on the transformation team we’re looking at how our leaders shape aspects like individual recognition, identification, interaction, and inclusion. We’re also paying particular attention to issues relating to productivity, results focus and innovativeness at imc.”
So, what milestones have we achieved in 12 months of New Work? Let’s take a closer look and reflect on the highlights.
Welcome on board – Our new onboarding journey
Our new onboarding programme has been a major hit – with existing staff as well as new hires. That’s because, with our transformation under way, the time was also right to rethink our old onboarding journey. Alongside global processes, we wanted to create a harmonised journey that did more than merely inspire and motivate new staff. It had to communicate our brand and all its associated values as well. It was also important to take a hybrid approach because, our love of digitalisation aside, we know that communication has to be human. Accordingly, the journey could not be purely digital. It had to include face-to-face meet-ups with staff at the office as well. Needless to say, there had to be room for fun and entertainment, too. And we’re very pleased with the results.

New from old – Our new workspaces
The aim of our new office concepts was to create even more scope for individual development and creativity. This was important because our workforce is highly diverse, with highly diverse needs. So, we set about giving our offices a new look on a small budget, with just a few simple tweaks. We wanted offices that were functional and versatile yet inviting. Spaces that were global in design, but with unique local character. The result? Modern workspaces that are flexible, enhance efficiency and create a pleasant working environment.

Rethinking communication and collaboration
With hybrid working, the focus of our daily meetings has shifted away from the office and into the virtual world. But we want to make sure that’s not at the expense of effective collaboration. That’s why we’ve produced global communication guidelines and event formats – to break down internal structures and redefine work practices. Our individual locations, too, are working hard to create more and more contact points for collaboration and networking.

Health awareness: imc Cares
Our transformation to New Work also gave rise to our “imc Cares” health awareness initiative. The idea was to offer our employees support whenever they need it and to place a greater overall focus on health. That’s why we introduced a range of new employee benefits, including the voiio and My Seven Steps work-life-balance platforms. These were accompanied by various new initiatives, such as our employee-led health awareness month.

Brand-new: Our workation model
Our latest benefit takes effect immediately and allows employees to work at any location of their choosing outside of the office or their home. This creates greater flexibility around work location and enhances work-life balance. Who wouldn’t want to turn their evenings after work into a real holiday, in a real holiday spot?

Still a long way to go: Looking ahead
Buoyed by the positive energy of the last year, we’re starting 2023 with new goals. But we also want to continue to support and drive our transformation process. The changes introduced need to be consolidated and further developed over the long term. These include the adaptation of our leadership programme and the continued professionalisation and improvement of our operating model. We’ll also be focussing on leadership and coaching in the New Work model. And needless to say, there will be one or two more office makeovers. Exciting times ahead! We’ll keep you posted.

New Work – New Office?
New work needs new offices: That's why we have completely rethought our workspaces and redesigned them in just a few simple steps. Discover our new, modern room concepts.

Why intercultural exchange is crucial for New Work
We take you on a journey on the occasion of our 25th anniversary and show you why positive emotions, personal encounters and intercultural exchange are crucial for New Work.
In exciting background articles, event reports and photo galleries, we show you how the working environment at imc is changing.

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I' ve been working as a permanent member of the imc Marketing & Communication Team since 2021. The mix of creative content creation, social media and online marketing activities excites me the most about my job.
My goal is to inspire people with creative and innovative content and to make the imc brand more tangible.
My passion besides my job? Travelling a lot and discovering the world. I am always happy to receive feedback or suggestions at Doreen.Hartmann@im-c.de!


Hype or future: Will ChatGPT revolutionise corporate learning?
AI and chatbots have the potential to transform employee training and development – Our experts check out the possibilities
ChatGPT is a chatbot powered by artificial intelligence (AI). “GPT” stands for “Generative Pretrained Transformer” – meaning the chatbot has been trained up on countless texts. ChatGPT can write content, evaluate compositions, translate, and write screenplays, job applications, emails, entire essays and even song lyrics.
Interacting with ChatGPT is as simple as typing an instruction into its chat window. So that’s what I did:

So far, so good. I probably would have put it differently myself, but it’s certainly not wrong. ChatGPT has many potential applications, that’s for sure. But how exactly might we use it in corporate learning and to create training content? I teamed up with an expert to take a closer look.

Diving right in: Making friends with ChatGPT
Faced with the unknown, most people are initially defensive and sceptical. That’s certainly true with new technology. Twenty years ago, we were up in arms about Google, but now we wonder how we ever lived without it.
All the more reason, then, for Arne Benoist to put ChatGPT through its paces. “I was very keen to try ChatGPT for myself – and I was surprised how well it works,” he says.

Arne Benoist, Instructional Designer at imc
Instructional designers convert material and topics into learning content and didactic concepts. They select the learning formats to match the target group, learning goals and corporate objectives. And finally, they create learning environments to make it all happen.
To test the AI, the instructional designer used an old training project that had already been completed. “The tasks I gave ChatGPT were repeats of ones I’d completed myself when I designed the training.”
Summarising long texts:
ChatGPT does a very good job here. It can trim long, complex texts down to any word count and unpack jargon, producing short, easy-to-understand-prose.
Translating:
Here, ChatGPT is similar to DeepL, except that you can specify style. For instance, you can tell it to translate into simple or age-appropriate English.
Brainstorming:
Here, ChatGPT can come up with good initial ideas that you can build on in the later design process.
Arne Benoist did, of course, encounter a few limitations. “For summaries and translations, we can only use public domain content, as OpenAI is an open, online platform. You should never upload company data or confidential information. Currently that would fall foul of most companies’ data protection and privacy rules.”

But: Can ChatGPT creatively design training content?
Designing modern e-learning content is an intensely creative process. It seems strange to think a hunk of AI might make a good job of it. So, Arne Benoist gave it a try:
“For many of our designs we use stories, complete with scenarios, characters and plots. Hence, I asked ChatGPT to create a scenario for a web-based training course on cybersecurity. Well, the chatbot did pretty well, actually, but after a few repeat requests I kept getting similar scenarios. I’m sure I could have got better drafts if I’d fiddled around a bit more and given more specific instructions. But the first stories were too smooth and lacking in dramatic tension for my liking.”

While ChatGPT is thorough and produces solid texts, it appears to output an average of all the knowledge at its disposal. Consequently, for creative work, we’ll be needing the brains and experience of our human experts for a while yet. (Note from author: Phew!)
Still some way off: ChatGPT integration into training courses
Learning with chatbots and IT-powered applications is already a thing in many areas of corporate learning, including with imc Express. But integration of ChatGPT itself? Arne Benoist thinks that’s still some way off. “In most cases we’re working with highly detailed, specific content. So, to use AI in our training courses, we’d have to build the AI ourselves – so we could control it. I’m referring here mainly to data protection, but also to verifying sources.”
Nevertheless, Arne Benoist will be keeping a very close eye on ChatGPT and similar developments. “I’m very much aware ChatGPT is the start of something big, and it has quickly garnered a lot of fans. But I think we still have a way to go before it will truly revolutionize employee training and development. While I can imagine integrating ChatGPT or similar applications in the future, we’re not quite there yet for the kinds of projects we look after.”

Big things are happening
ChatGPT is certainly not short of ideas on how it can enrich corporate learning:

You never know. As Arne Benoist says: “Perhaps we’ll read this article again in a year’s time and laugh at how it has all turned out differently to how we thought.” OK, it’s a date! Let’s check in again in January 2024 and see how far ChatGPT and AI have come.

Can Germany afford its current AI scepticism?
Artificial intelligence (AI) is often viewed sceptically in Germany, but often without justification. In this interview with Kristian Schalter, we talk about how future technologies will change our working world.

AI in Corporate Learning
There are many fears about the topic of artificial intelligence (AI). But especially in corporate learning, AI can be a great help.
E-Learning Punk is an article and talk series for all L&D Pros who want to dare something and believe that digital training has to be colourful and loud.

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I joined the imc newsroom team in 2021. As a journalist my heart beats for content and storytelling.
I’m excited to figure out how e-learing and digitization affect the future of work. My task is to create content to talk about and I’m always looking for trends.
Privately I love to travel and eat Tapas.
Topics: E-Learning Trends, Corporate Social Responsibility, Press and Influencer Relations

Development Paths: Moving Beyond Learning Paths
Learning paths have been part of corporate learning for a while, but they’re not being used to their full potential. Learning paths offer more than just a way of providing short-term training for employees. They can be an absolute game changer in the fight to overcome skills shortages.

Greater potential than you might think: Learning paths in LMS
Used correctly, with proper planning and linked to job profiles, learning paths can be a valuable tool for long-term, targeted employee development. Some companies are already aware of the value of learning paths in their bid to overcome skills shortages. They systematically foster lifelong learning and are using them to good effect through their learning management systems (LMS).
This is possible because learning paths are core parts of commonly used learning platforms. Put simply, learning paths are used to map long-term training and professional development plans that span multiple courses. These courses can consist of a very wide range of learning content types, including online courses, face-to-face training, and even periods of blended learning. And often there are dependencies between the individual courses: the learner can’t book Course B until they have successfully completed Course A or met some other prerequisites.
Learning sequence and dependencies within learning paths
Applying these sorts of rules regarding the logical order of learning steps gives rise to various learning concepts. For example, you can create open learning concepts with freely selectable module sequences so the learner can choose the order in which they progress through the modules. Alternatively, you can create closed scenarios in which the sequencing of modules is fixed.
Moreover – and this is where it gets interesting – you can set up these scenarios either as content-based or level-based learning paths. Interesting because this is the point where learning paths become true development paths.
Leveraging content-based learning paths for more structure and better learning experiences
Content-based learning paths are the classic solution and are found in most learning platforms. You can use them to provide and track structured learning content over longer time frames. Take, for example, a six-month onboarding programme in which the participants are required to complete a series of diverse courses.
In case a new hire is assigned to a certain group – say, Sales – in the LMS, they can automatically be signed up for the onboarding programme for that group (in this case “Sales”).

Depending on how the learning path is configured, the new employee is then required to take a test. Depending on the results, they are either allowed to proceed directly to certain modules or required to complete the entire learning path. The learner can in most cases work through the modules in any order they like and can book things like face-to-face training themselves.
In many cases, successful completion of the learning path is conditional on taking a test or passing an assessment interview. Once the learning path has been successfully completed, our learner automatically receives a certificate, which is automatically stored in the system.
Learning paths of this type are a relatively simple way of structuring learning content or courses and are standard in commonly used learning management systems.
Level-based learning paths and recertification
Level-based learning paths resemble content-based ones at first glance but are more sophisticated and offer a lot more options. They consist of three levels, each building on the previous one, and are directly linked to the learner’s skill and role profiles.

This opens up a wealth of applications, as imc business consultant Tobias Sommer explains: “Daimler Global Training, with whom we co-created learning paths of this type, uses them in various scenarios, such as helping employees to meet the requirements of certain job profiles.
Other clients use level-based learning paths for recertification. Recertification means that an employee must regularly complete prescribed professional development courses within the learning path in order to maintain their status as a specialist in a certain area.
If the employee does not complete the level by the specified deadline, they lose their specialist status. But if they do complete it, they can use that as proof that they have undertaken the latest training – for a particular software, for example. In this way, Daimler is actively integrating lifelong learning into the everyday routines of its employees while at the same time undertaking ongoing quality assurance.”

Direct integration of certificates and new jobs
Other options for getting the most out of level-based learning paths include using them in conjunction with job advertisements, certificates, and clearances to access certain documents. In other words, certain prerequisites and access restrictions can be tied to pre-defined levels.
Take, for example, a learner who is in learning path two of three. Before the learner can graduate from their current learning path and hence gain access to sensitive documents, their supervisor must confirm in the system that they have acquired all the necessary knowledge. Only then, and after passing a final test, will the learner be authorised to access the documents in question. You can also take the same approach with job profiles: employees are blocked from seeing certain job advertisements until they have acquired the skills needed for the job in question.
Then there’s the certificate use case, as Sommer explains: “The system can also be set up to generate certificates automatically so that, on completion of learning requirements, learners automatically receive certificates which are then also automatically stored in their profiles. This saves time by eliminating manual up- and downloads and HR involvement. Learners can receive certificates on completion of the entire learning path or, in the case of level-based learning paths, on completion of each level as well.”

Using development paths instead of learning paths: What’s the benefit?
As we have seen, the potential of learning paths is immense. Tobias Sommer: “Used consistently, level-based learning paths are more like development paths that can be used to take professional development – or even the push to fill skills shortages – to a whole new level.
If I know exactly what qualifications my employees have and consistently provide professional development, I will have the agility, for example, to rapidly fill positions from within the company. I can simply look up which employees might be suitable based on their qualifications and save myself any unnecessary searching.
And that’s why I think this function still has enormous potential, and why I’d like to see more companies recognising that and taking advantage of it.”

Diary of an LMS
If an LMS wrote a diary - what would it say?
We thought about that and share some tips for LMS professionals, told a little differently...

Informal learning: Everyday hero of work
“Formal learning is like riding a bus. Informal learning is more like cycling.” We explain what this means and share some key facts and recomemndations
Topics, Trends and Tools all around LMS.

More about our LMS
If you would like to learn more about imc's Learning Management, check here for more information.

Contact person
I have been working in the Marketing & Communication Team at imc since March 2019.
Communication, creative content and social media are my passion. "KISS - Keep it short and simple" is my credo.
To explain complex content in an understandable way and thus make the topic of e-Learning accessible to everyone is an exciting challenge every day.
Privately I love to read, play poker and travel a lot.
I am always happy to receive feedback or suggestions.

imc D&I crew looks back at 2022
In-Person and Remote: Members of the imc Diversity Movement Gather to Celebrate Successful Year
Diversity. It’s hard to think of a word that’s been more polarising this year. Heidi Klum used it in practically every episode of “Germany’s Next Top Model”, positioning herself as pro-diversity in the modelling industry. The reaction may not have been universally positive, but at least the issue was on the agenda.
And now sports fans, too, have been forced to think about diversity, thanks to it being a constant feature of the coverage of the recent Football World Cup in Qatar. Many found the focus on diversity unwelcome, but then again, many also felt the matter wasn’t receiving nearly enough attention. One question came up again and again: Does diversity even have a place in professional sport? Obviously, that’s not something we at imc can provide a final response to, but what we can say is that diversity and inclusion have become even more important to us this year.

In order to establish diversity and inclusion as broadly as possible in our organisation, we launched a D&I programme – a programme organised by our employees, for our employees. To ensure everyone can find what they are looking for, the programme is structured into three main elements: EmpowHER, a programme to connect and empower women at imc; the Cultural Diversity programme; and Diversity of Interests, a programme to celebrate the personal strengths of our employees and the interests that drive and inspire them.

The three pillars of the D&I movement at imc
End-of-year debrief and campaign recap
With the year drawing to a close, we wanted to get everyone around a (virtual) table one last time to reflect on the successful year that was and look ahead to the year to come. And that’s precisely what we did. The D&I crew’s official end-of-year debrief was held in virtual form in December. The attendees reflected on the highlights of 2022 and then got down to the exciting business of what would be happening next. The short story here is that many of the D&I initiatives were so well received at imc that they will be continued in 2023.
The InspireHER tandem programme will be back next year, helping women within the imc organisation to network, share experiences, ideas and tips, and foster personal growth through mutual reflection and feedback.

Next year will also see the return of the “Get to know more about ...” series of cultural diversity talks on ways of overcoming various stereotypes here at imc. The organising team has sessions planned for each of our locations.
The “Diversity of Interests” team is also keen to step things up next year. They will be organizing barcamps where employees from all locations will be encouraged to talk about and celebrate their respective personal qualities, knowledge, interests and talents – including personal interests outside of work, such as volunteer work, social engagement, club memberships and unusual hobbies.
The official recap event was followed by a shared lunch at each of imc’s offices – the perfect way for the D&I crew to bring their year to a close.











Kerstin Steffen, Director Brand Strategy, imc
“Our end-of-year event was truly inspiring in every respect,” says Kerstin Steffen, one of the founding members of the D&I crew. “It’s so pleasing to see that our diversity movement is growing steadily and reaching more and more employees. We’ve already achieved so much, so we’re still totally fired up to keep going. This positive spirit shone through at our get-together, and we can’t wait to see what next year brings.”

Diversity and Inclusion Isn’t Just for Diversity Week and Pride Month
This year, the international "Diversity and Inclusion Day" fell on Saturday, May 21, 2022. Since we knew that it would be difficult to reach our colleagues on Saturdays, we simply placed the entire week until then under the sign of diversity and inclusion at imc.

Diversity in e-learning content
Diversity in e-learning is clearly growing in importance. So, in this article, we have put together a summary of key recommendations for companies seeking to incorporate diversity into their learning experience.
Contact
I joined the imc newsroom team in 2021. As a journalist my heart beats for content and storytelling.
I’m excited to figure out how e-learing and digitization affect the future of work. My task is to create content to talk about and I’m always looking for trends.
Privately I love to travel and eat Tapas.
Topics: E-Learning Trends, Corporate Social Responsibility, Press and Influencer Relations

It’s been a year of changes – and not just for our corporate culture and work model, but for our physical offices as well. There can be no New Work without new offices, so we embarked on something of a makeover, rethinking our workspaces and giving them a fresh new look.
We wanted offices that were functional and versatile yet inviting. Spaces that are global in design, but with unique local character. Somewhere that lends itself well both to efficiency by day and relaxed after-work events in the evening. And we made it happen, achieving big changes on a small budget with just a few simple tweaks. But don’t just take our word for it. Read on to discover our new (old) offices.

New Work also means new office spaces
A lot of companies want to redesign the way they work. But that requires more than just new work models, changes to organisational structures and maybe an updated corporate culture. For New Work, you also have to rethink the physical places where work happens. Here at imc, offices are facilitators of connection and interaction, so they need to be attractive and inviting. This calls for modern office concepts – because New Work can’t really work without new offices.

We wanted to create multifunctional office spaces, each with its own unique character – a big bang on a small budget and with minimal effort. And we started with our offices in Munich, Australia and Saarbrücken.
The perfect mix: Global, but with a local touch
One of the key aims of our office makeover was to ensure a coherent brand image while giving expression to local characteristics, so we mixed central brand elements with distinctive regional elements.
And we’re very pleased with the results. The walls at our Australian office are now adorned with kangaroos, motifs from the outback, and the outline of the map of Australia. Meanwhile, at our Munich office you’ll encounter classic motifs from the Oktoberfest and references to the stunning exterior of the Allianz Arena football stadium – including elements in the blue and white colours of the Bavarian flag. Each office now has its own distinctive look.

No New Work without new offices
We looked at a range of office concepts in our quest to get the best out of our existing spaces. We wanted new designs and floorplans that would not just enhance employee interaction and work efficiency but would create a completely new atmosphere as well.
Come on in: Our entrance areas and foyers
The entrance areas and foyers of our offices are not just places for meeting and greeting guests. They’re also ideal spaces to display our multiple-award-winning content projects. Hence at our Munich office, for example, you will find an exhibition of our projects, including our Cyber Crime Time e-learning game and our compliance training program for Audi AG.

Coworking space or private space?
Today’s employees want workspaces where they can feel comfortable and be productive – although just what that means can vary from person to person. That’s why, at many of our locations, we allow our employees to choose the style of workspace that works best for them.
For example, in Saarbrücken, Munich, London and Switzerland, we have coworking spaces where employees can go about their own work while being able to share ideas with their colleagues without having to get up from their desks. This promotes interaction and personal exchange – both of which are crucial to New Work.

Employees wanting more peace and quiet, on the other hand, can opt for a closed-door office. Providing a space away from the open-plan area, these cubicles (known in Germany as “phone boxes”) offer privacy for longer phone calls and freedom from noise and distractions.
Equipped with video equipment such as diffused lighting and cameras and featuring attractive design elements, these cubicles and other private offices are also ideal for video calls, webinars, and other online events requiring a professional setting. Our Melbourne office, for example, already offers this kind of set-up for high-quality video streaming.

Touchdown areas: Perfect for work and after-work events
Our touchdown areas, meeting rooms, lounges and common spaces are designed for teams who want to get together to brainstorm and work intensively on projects. They are optimised for functionality, flexibility and collaboration, but are also ideal for informal networking and socialising.
In Saarbrücken, for example, some seating, a candy bar, a TV and a bit of greenery was all it took to transform an area of our marketing department into a kind of coffee shop-style living room – an ideal spot to take time out and chill.


In Munich, we created a lounge area in the style of a bookshop. We simply upgraded the existing fitout and furnishings by adding decorative elements, lighting and reference books, and invited employees to store personal items to lend the office a personal note. What’s more, the area can easily be reconfigured for team events by adding additional seating.
Franziska Filser, an instructional designer based in Munich, has the following to say about this particular office makeover: “We were given a say in the design, which I think was really nice, and so in Munich we now have a wonderful office space that’s a pleasure to be in and works well as a communal lunch area. So yes, the makeover was a resounding success.”


If, on the other hand, you prefer to squeeze a little exercise and entertainment into your breaks, then the playground area at our office in Saarbrücken is just the thing. The area features a table football game, which, together with design elements like skateboards and modern-look furniture, lends the area a fun, sporty atmosphere.

In an extra-special highlight at our office in Australia, one of our local employees designed and painted a motif featuring the imc slogan “We Empower” on the wall. The slogan goes together well with a small bar and sofa corner, creating the ideal venue for after-work events and lending the office a unique look and feel.
“Our office was in something of a sorry state after the pandemic, and the revamp gave it a bit of sorely needed tender loving care,” says corporate designer Adan van Winden. “The area now has a vibrancy that makes it a nice place to be.”


Teamwork makes the dream work
Everyone likes working in their freshly made-over offices, but getting to that point was half the fun, not to mention a great opportunity to get the various teams together on site. The teams redesigned their offices themselves, which served to enhance team cohesion. The completion of each makeover was followed by a mini after-work party, with everyone gathering to celebrate the end result.
In short, the office makeovers were a huge success in so many ways – so much so in fact that we want to run similar makeovers in stages at our other locations. Plans for our offices in London and Singapore are already well in hand, and in Switzerland we have just moved into a new office, so we’ll be doing a makeover there too. We’ll keep you posted!


Why personal encounters and intercultural exchange are crucial for new work
We take you on a journey on the occasion of our 25th anniversary and show you why positive emotions, personal encounters and intercultural exchange are crucial for New Work.

Choosing Where We Work: More Space for Creativity with New Work
We are asking: After eight months of hybrid working, we wanted to know how New Work has changed the everyday working lives of our employees.
In exciting background articles, event reports and photo galleries, we show you how the working environment at imc is changing.

Contact person
I' ve been working as a permanent member of the imc Marketing & Communication Team since 2021. The mix of creative content creation, social media and online marketing activities excites me the most about my job.
My goal is to inspire people with creative and innovative content and to make the imc brand more tangible.
My passion besides my job? Travelling a lot and discovering the world. I am always happy to receive feedback or suggestions at Doreen.Hartmann@im-c.de!


imc around the world: Why personal encounters and intercultural exchange are crucial for new work
A very special journey on the occasion of our 25-year anniversary
Rewriting the way we learn for 25 years – A milestone in the history of imc and a reason to celebrate properly. However, we wanted to celebrate more than just our success. We wanted to leverage this occasion to unite our team across the world. Realising our new work model, what we care about the most is our employees.
Bringing the positive brand vibes from our headquarters to all our locations and bringing our employees together is not an easy feat, given that some teams are thousands of miles apart. We still embarked on this journey regardless and realised one thing above all: personal encounters, positive feelings and emotions are crucial for New Work.
Come and experience some of the highlights with us! Join our journey from Saarbrücken through Australia to Singapore.

Remote work is not the be all and end all
“100% flexible but not 100% remote.” We declared this our motto at the beginning of the year when our hybrid model was launched. While we pride ourselves in the flexibility we offer to work from home, we still value the connection to the office and to our company highly. Thus, the invitation to our company’s anniversary is a welcome occasion to look back at these past 25 years together and celebrate them.
For our European teams, our headquarters in Saarbrücken were an ideal destination, offering a perfect place for exchange, networking and celebrations. Especially after the corona pandemic, we wanted to seize this opportunity to bring many of our teams together again. For many employees, it was the first time they met (again) after more than two years.
They were beyond excited. Being able to meet colleagues from other locations in person literally caused euphoria. “What a party!” Alison West, Strategic Pre-Sales Consultant, exclaimed. “We were looking forward to this event, and it did not disappoint. Being able to put a face to the names we were very familiar with lifted the atmosphere to new heights. It was very noticeable how much everyone appreciated the opportunity to spend time together. I’m already looking forward to the next event.”
At the end of the day, the overriding conclusion was: Remote work makes many things easier, but personal encounters are invaluable.

Good vibes only – Welcome down under
During our visit of our Melbourne location, we could not help but acknowledge just how important it is to come together on site, spend breaks together and hold in-person meetings in the conference room. Sven R. Becker, Member of the Executive Board, and Kerstin Steffen, Director Brand Strategy, personally embarked on a journey down under with the mission to spark intercultural exchange. The result? Two weeks packed with a wealth of experiences: personal encounters, inspiring discussions, intercultural exchange, workshops and team building.
With so many positives, it was not easy picking out the highlights. While the office redesign was incredibly exciting, the Team Day created around the company anniversary lifted spirits to new heights.
Jordan Wolley, Pre-Sales Consultant, shares the team’s take on the visit: “Sven and Kerstin joining our team in Australia gave us a huge energy boost! Taking on board the knowledge and the experiences they shared, we are determined to show the world what imc Australia is all about and the role we play in bringing the best learning technologies in the world to our market. I can’t wait for our next opportunity to work together!”










Intercultural exchange is crucial for new work
Overflowing with positive energy and inspired by new ideas and learning experiences, Kerstin and Sven left for the next stop of their journey: Singapore. At our Asian location, the visit focused on branding, team building, networking and cultural exchange.
After the visit, Sven R. Becker concluded: “While travelling to the different locations we were reminded that maintaining intercultural contacts is of great importance to us as an international organisation. When it comes down to it, that’s exactly what we are: we share the same desires and goals.”
Kerstin Steffen adds with emphasis: “Organisational development and especially new work also require intercultural skills, as well as respect for people and their culture. That is why the exchange between our countries was particularly important. It is fundamental for our business success. We must leverage our diversity and find common ground to achieve the best results possible.”
Now, the success story does not end there. Further activities have already been planned in Singapore to enable even more successful collaboration as a team. We can’t wait to tell you more about it!


Our conclusion: Personal encounters and positive emotions are invaluable
Our visit to Singapore marks the end of our tour of the imc locations for this year. What did we get out of it? We utilised these past weeks and months to go beyond celebrating our 25-year company history with our teams across the world – we built bridges together.
The insights we gained will be collated and analysed to help us realise positive changes. “From a personal and cultural perspective, this journey was immensely enriching,” Kerstin Steffen sums up the visits to Melbourne and Singapore. “Digitalisation is a great enabler for many things in our global environment. It virtually removes boundaries between countries and time zones. Yet, when changes are implemented – as is the case with new work – personal encounters, positive feelings and emotions are crucial for active change design. This is why I am extremely grateful that the local teams were open to this exchange. We learned a lot from each other.”

While imc is looking back on a fabulous and exciting journey, there is still a lot to do. We are now embarking on the next 25 years of our success story with great inspiration, new ideas and huge motivation.

New work at imc: Shaping the work culture of tomorrow
In the move! interview, Kerstin Steffen reveals what New Work at imc looks like as of now and how a shared working environment with the best possible results for everyone is created.

Choosing Where We Work: More Space for Creativity with New Work
We are asking: After eight months of hybrid working, we wanted to know how New Work has changed the everyday working lives of our employees.
In exciting background articles, event reports and photo galleries, we show you how the working environment at imc is changing.

Contact person
I' ve been working as a permanent member of the imc Marketing & Communication Team since 2021. The mix of creative content creation, social media and online marketing activities excites me the most about my job.
My goal is to inspire people with creative and innovative content and to make the imc brand more tangible.
My passion besides my job? Travelling a lot and discovering the world. I am always happy to receive feedback or suggestions at Doreen.Hartmann@im-c.de!


Creating the Perfect Learning Experience for a Remote or Hybrid Workforce
Times have changed for L&D - while many large organisations were already putting resources into digital transformation, our workforce is now more dispersed, with hybrid and remote working looking like it’s here to stay even post-Covid.
Alongside these trends, we have ubiquitous access to more information through ever-faster Internet and mobile devices, while top talent expect to be supported in their professional development - otherwise, they will move on.
What remains the same are people and their motivations. People are fundamental to any company, and what drives a company forward and helps it to stay afloat in a competitive market is an engaged, well-informed and adaptable workforce.
Here we look at how to facilitate the personal and professional development of top talent by creating the perfect learning experience for a remote or hybrid workforce, so that training can become a key competitive advantage.

Technology and a Learning Ecosystem
Keeping your workforce at the forefront of your industry requires regular formal training, but also informal and rapid knowledge sharing between employees and departments.
The ability to respond quickly to new products, services, industry guidance and competitive environments through learning will give any company a competitive edge, but this can be diminished when working remotely.
Whether we’re training face-to-face, digitally or virtually, the fundamentals have remained the same for a very long time; we’re socially motivated learners who need context, reinforcement and practice to acquire new skills. We don’t respond well to formless, monotone, poorly presented content, and we don’t retain information as effectively when we’re not engaged. Making your learning journey engaging, enticing and efficient is where technology can come in.
Technology has revolutionised how we design and deliver learning experiences. Today, learners expect a digital training experience that’s accessible, flexible and engaging.
They’re used to platforms such as Netflix that neatly package and categorise content for them, and offer a library and playlists with a user-friendly interface.

There are a wide variety of digital and online tools that can help learners have a positive learning experience. These are especially useful when it comes to mandatory training, such as for legal or industry compliance, which employees know they need to undertake but may not necessarily be enthusiastic about.
It doesn’t matter how engaging and talented your experts may be, if the platforms and tools you’re using to host a learning journey aren’t up to scratch then your learner will find it difficult to focus.
When seamlessly integrated, there are 3 key L&D tools that can help you create the perfect learning experience even when your teams are disparate. These are the LMS, LXP, and rapid content authoring tools - let’s examine each in turn.
What is a Learning Management System?
A Learning Management System (LMS) maintains, tracks and records a learner's journey, including analysing their comprehension of subject matter and completion of learning events. An LMS will help L&D managers track an individual's or a group’s progress through training by serving as a system of record and audit, and pinpointing where they may need additional help or support.
There are several types of Learning Management System which meet various needs and budgets, including open source software, deployed or Software as a Service (SaaS) solutions. An open source solution is free at the point of access and has a committed online community that will update it regularly, rolling out improvements and add-ons for all to use. It can be a good option for companies with tight budgets who desire something to enhance their learning experience without breaking the bank. However, it can be a security risk without expert set-up and support, and can often be plain and uninspiring out of the box, requiring a great deal of design and customisation - all of which comes at a cost of course.
A hosted or Software as a Service (SaaS) system runs on someone else's server, is set up by a provider and may offer a more customised solution compared to open source software. These systems are usually quite ready to use out of the box.
A deployed LMS solution is set up on computers within your premises, which has its pros and cons. There are greater up-front costs to install the LMS software on-site, but it may save you more money in the long run. This might be a good choice in highly regulated industries and when you have the in-house technical expertise to maintain it.
Historically, the LMS can be unintuitive, unattractive and complex for the user, making it difficult to navigate and read or watch the learning content. In some cases, a badly designed LMS can create more of a hurdle to learning than the content itself.

The best LMS, such as what can be found within imc’s Learning Suite, create an easy to use learning journey though, so that learning can be an engaging activity rather than a chore.
An LMS is often seen as a solution for top-down training mandated (or at least encouraged by) the employer. It’s not really designed for self-motivated learners to explore new learning opportunities. This is where a Learning Experience Platform can come in…
What is a Learning Experience Platform?
A Learning Experience Platform (LXP) is the Netflix of the learning technology world. A quality learning experience is designed to entice, encourage and excite learners to consume the content. It’s for self-motivated learning to develop their personal and professional knowledge and skills, which in turn will usually bear fruit for the employer too.
The LXP is designed to be more intuitive to use than the LMS, and utilised effectively, it should provide contextualised, relevant and custom content from multiple sources in order to cater for different learning styles and preferences.
It’s a diverse learning ecosystem of multimedia content exploration.
LXPs enable you to create a personalised experience that can curate and recommend the best content for each person.
We were talking earlier about how hard it can be to motivate people to undertake essential, mandatory training, such as compliance. Well, an expertly executed LXP should make learning feel fun and easy for your learner, yes really - fun, and in turn, hopefully, it will help employees to feel supported and valued, and help to create a culture of learning within an organisation.
Think of the difference between using Netflix or scrolling a government site, what one would you prefer to use? The more at ease and enthused your learners feel in their learning environment the better their journey will be.
The imc Learning Suite combines the best of both an LMS and LXP - giving L&D teams what they need to deliver and track training, and giving employees a place to explore learning opportunities for personal and professional development.
What are rapid content authoring tools and how can they help me create quality training content?
Rapid content authoring tools are a form of software that enables experts to create and package learning content using various forms of media. It means your experts or training managers can create new content, make changes and send updates to learners quickly and easily. The working landscape is ever evolving, especially in post-covid times with hybrid working becoming the norm, and tools such as rapid content authoring empower companies to respond swiftly to changes and stay relevant.
Adopting content authoring tools can enhance your digital transformation journey as a company, empowering experts and learning and development professionals to create adaptive engaging content promptly.
Rapid content authoring tools can help you:
- Repurpose existing content quickly
- Keep development costs low
- Respond swiftly to new products, services, market or environmental changes
- Update and upscale content quickly
- Deliver knowledge in easy-to-digest chunks
- Share content with learners on any device
Content-authoring tools include software Articulate Storyline, Adobe Captivate, Lectora and Camtasia. However, you might have in-house subject matter experts willing and ready to create and share their experience and expertise if they can avoid the learning curve of software used by professional instructional designers.
imc Express enables the quick creation of elearning materials that are rich, engaging and multimedia, but without that learning curve.

What is a healthy learning ecosystem?
A learning ecosystem comprises the elements that make up your user's learning journey and environment including the tools, platforms and technologies. Just like the natural ecosystem, the more diverse the learning environment, the more effective the learning will be.
A complete, well-integrated Learning Suite can enhance not only your learners' experience but your subject matter experts' effectiveness too, enabling them to build engaging content and communicate quickly and efficiently to drive knowledge sharing.

A complete learning experience
Technology helps learners have a positive learning experience, especially when it comes to compulsory training where they may lack the motivation to complete.
Learners today expect training to be engaging, entertaining and diverse in format. This is especially true as remote and hybrid working is on the rise and our workforce becomes more distributed.
People are looking for social connection, a platform that is instinctive to use and easy to digest content that they can absorb and experience digitally or virtually. The latest and best in learning technology can help us achieve all of this.
Want to learn more about leveraging the latest technology to create the perfect learning experience for a remote or hybrid workforce? Contact us here at imc Learning.

Turning a learning curve into an earning curve
Set online training up for success in such an extended enterprise learning scenario, and how to turn a learning curve into an earning curve.

Learning Management System for Membership Organisations
Make your platform effective for current and future training needs for your membership organisation.
Check all Topics, Trends and Tools all around LMS

Examples of a Good Learning Experience
Here we offer examples of a good learning experience from a handful of our projects.
It’s always a shame when training is rolled out without due consideration for learner engagement. This is one of the reasons that e-learning has a bad reputation - it’s too often seen as a ‘Click next’, box-ticking exercise that employees want to get through ASAP then get on with their day.
High quality, engaging e-learning helps to ensure that learners absorb, retain and implement new knowledge and skills, bringing about long-term behaviour change and improved performance.
Delivering a good learning experience can also help to create a culture of learning where employees then go seeking out personal and professional development opportunities that will benefit the whole organisation.
So on to some examples of where our e-learning solutions, including custom content and learning management systems (LMS), have enabled training to deliver real impact…

Not just good – a Meisterpiece: LMS and blended learning for Jägermeister
Jägermeister has around 1000 direct employees, plus a large network of resellers and external distribution partners around the world, making a large number of people requiring training.
At the same time, a coherent and strong brand image that all employees identify with is a top priority for Jägermeister, so the learner experience was considered crucial.
They decided to use the imc Learning Suite for their training platform because the well thought out extended enterprise scenario, in combination with the clear module structure, convinced them that we were a good fit for their needs.

Following testing and roll-out, users were especially taken with how the e-learning content triggered an emotional response. The consensus among the employees: Once you log in to Meister Academy, the training courses don’t feel like learning.
The direct integration of LinkedIn Learning courses was also received very favourably, as it gives employees an even greater choice of courses.
Philipp Terstesse, Manager Global Trade Marketing at Jägermeister, gave the following summary:
“Our goal was to create a learning experience that takes a new approach and motivates learners. The learner and employee experience were extremely important to us.
We firmly believe that our digital ambitions go a long way towards shaping the future of our brand. We are thrilled to have a strong partner in imc who will stay by our side as we embark on this journey into the future together.”
Read more about our work creating an LMS and blended learning for Jägermeister.
Comprehensive onboarding and learning experience for The Green Climate Fund
Established within the framework of the United Nations Framework Convention on Climate Change (UNFCCC), this organisation based in South Korea was set up to assist developing countries in adaptation and mitigation practices to counter climate change.
At the time of writing, The Green Climate Fund (GSF) had raised $10.8B USD to support 200 projects and avoid 2.1B tonnes of CO2 pollution.
The fund wanted a comprehensive onboarding and training solution providing an understanding of GCF's climate focus, shared values, governance, policies and practices, all underpinned by a learning experience framework and strategy.

We worked closely with GSF to create their Learning Experience Framework - a continuous model of learning and development that embeds opportunities of meaningful experience, exposure and education.
This was followed by 20 hours of Digital Orientation Modules, focusing on four core types of digital learning approaches to meet the diversity of needs we discovered throughout our research:
- Scenario-based training
- Storytelling
- Problem-based learning
- FAQs and resources
As a result of this e-learning, we were able to measure a reduction in human operational and procedural error, while embedding confidence and competence among new employees.
imc and the Green Climate Fund were recognised as Platinum winners in the 2021 LearnX awards. Client feedback was also extremely positive - George Zedginidze, Head of Knowledge and Change Management at the Green Climate Fund said:
“We at the GCF are elated to be partnered with imc! Their professionalism and flexibility has made this project what it is today. We are especially thrilled with the imc team, whose time, effort, and abilities have made this partnership a success.”
Read more about this onboarding and learning experience project for GCF.
Motivation for an unloved topic: compliance training for Audi
Trainees are usually unenthusiastic about the idea of compliance training even before it begins - to say the least. So Audi wanted to create unusual compliance training, delivered in a way where the necessary knowledge is clearly conveyed to them and they have fun along the way.

“Welcome to Fraud City. The city “eats” its residents – skin, hair and all. We hope you’re up to it. Enter at your own risk.”
Not your usual intro to compliance training! This entire web-based training (WBT) course involved motion design and adopted the style of “Sin City”. It takes the brave participant to a corrupt city full of dangers and suspect colleagues – accompanied by Detective Fraudless.
The employee navigates through the training course with the criteria for identifying cases of fraud being revealed along the way. So are behavioural patterns that call for special attention.
Audi demonstrated great courage with this unconventional concept – and reaped the rewards: The elaborate and polarising concept leaves a lasting impression, creating a buzz among almost all employees.
Laura Schumacher of the Audi Compliance Department told us:
“Compliance training is always a tricky subject. For this WBT though, we received very favourable feedback from our employees!”
Read more about this fun and engaging compliance training for Audi.
Want to learn more?
You can see more examples of a good learning experience within the case study section of our website. Can we help you to transform training within your organisation by creating an engaging learner experience?
Contact us here at imc.
![[E-Learning Punk] Exploratory 3D Learning](https://images.im-c.com/wp-content/uploads/2021/02/imc_image_elearningpunk_3Dlearning_hero.jpg)
Exploratory 3D Learning
Not only movies like “Avatar”, but also learning content can benefit from spatially compelling images. We explain the advantages of this professional development trend and present you application scenarios for 3D learning.

Immersive Learning during the Crisis
Immersion is one of the most successful learning methods. Jennifer Fritz, VR expert, points out the potential benefits of using Virtual Reality especially during this unprecedented times.
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