The world of work is in constant flux, shaped by technological advances, changing expectations and ever-new business models. Faced with this highly dynamic and uncertain environment, companies need to get future-ready to ensure they remain successful. And central to this are future skills. These are skills that employees and teams require in order to remain actively in control in a constantly changing world. Our experts advise companies and organisations on how to approach this complex topic.

The starting point should be a comprehensive awareness campaign. The aim here is to communicate the importance of future skills and strengthen the strategic framework for their development. It’s vital to get the team leaders on board here. It’s important to recruit them as multipliers and give them the tools they need to foster future skills in their teams.

At the learning strategy level, companies can define targeted formats and methods that integrate future skills into existing and new learning programmes. The formats and methods should foster self-organised learning, data literacy, creative problem solving, and social cooperation. This can, for example, be achieved in product training courses and onboarding programmes by using group work and projects.

The results are blended learning scenarios that promote self-directed learning and employee collaboration. This involves providing clear guidelines and structures to increase the likelihood of success.

It’s crucial not to treat future skills as a one-off matter. Future skills are an ongoing process that must be embraced at both the company and the individual level. “Set it up right, and you’ll create a self-perpetuating cycle of learning,” Hofschröer says. Surveys, monitoring, and focus group interviews are the tools of choice here.

Learning analytics also has a lot to offer here. Learning management systems (LMS) are ideal as evaluation tools. They are very effective at pinpointing and closing learning gaps. And they facilitate feedback and control at the overall company level, ensuring that the defined vision is achieved.

Companies that follow this long-term, strategic approach are better equipped to manage the challenges of the constantly changing working world. Future skills are the key to having agency and responding effectively in a volatile, uncertain, complex, and ambiguous world. They are therefore an important focus of skills development for every organisation.

Psychological safety sounds like a fluffy feel-good topic: all employees should feel safe. But there's more to it than that. Psychological safety is a basic requirement for any organisation wanting to develop positively.

Cohort-based learning can be used in all areas of education. And it’s not a new concept per se. It’s as old as school classrooms, where everyone learns together and in person.

What’s new is that it can also be used in corporate settings – and it’s not limited to in-person learning. As part of a blended-learning strategy, cohort-based learning can comprise both online and in-person models.

So, how might that look in practice? imc instructional designer Benjamin Fillisch explains using a few concrete customer examples:

“At Vodafone, we developed a digital yet highly effective and motivating onboarding programme. The solution needed to cater to three distinct user groups: in-house and external customer service representatives and retail store staff. So, we developed a blended-learning journey that included cohort-based learning.”

Even the drinks industry needs learning. In this case, employees at Jägermeister needed to learn how to implement the brand’s new e-commerce strategy. The learners spanned four distinct, globally distributed groups, including sales staff and C-Level executives.

They were put into country and learning-specific cohorts. Collaborating via Miro , they had to define which stakeholders needed to be on board in order for the strategy to be rolled out successfully.

After the first virtual classroom, each cohort was given an assignment and told exactly what to prepare for next time. They were told they needn’t join the next session if they hadn’t done their homework. Why should everyone be forced to repeat a session just because someone hasn’t prepared?

There are many fears about the topic of artificial intelligence (AI). But especially in corporate learning, AI can be a great help.

Government agencies, entrusted with serving the public and maximising budgets, must continually adapt to new policies, regulations, and technologies. A well-trained workforce is crucial to ensure that these agencies operate efficiently and effectively. 

E-learning can be a powerful tool in helping government agencies overcome training challenges and deliver high-quality services to taxpayers. We've created innovative, impactful solutions for private and public sector training clients across the globe, so we understand the unique challenges faced by government bodies. 

Here we look at how great e-learning can help address these challenges.

The retail sector is a dynamic and rapidly changing environment. Advancing technologies, intense competition, and evolving consumer demands, all drive transformation. Training employees to stay ahead of these changes is critical to the success of any retailer.

For decades, we’ve helped some of the world’s biggest brands to maximise their retail training ROI. Here we look at the unique challenges faced by the retail sector and how great e-learning can help overcome these challenges. 

Gen Z has integrated digitalisation into all aspects of daily life, as Dr Robert Lohmann, product manager for learning content at imc, knows full well. “These days, you’re not going to get engagement from anyone by throwing content at them in the form of outmoded training courses,” he says. “These sorts of courses were all well and good at the time, but now they are no longer enough. And that’s why we’re increasingly working with elements and features that are familiar from other digital domains, such as chat bots, swiping in dating aps, and content recommendations of the kind used by streaming services.”

Companies, including their learners, want customisation, but they don’t want to pay the earth for it. Hence the growing demand for off-the-shelf learning content.

But even with off-the shelf content, adaptive learning and individualised learning experiences are an absolute must if you want to engage with the new generation of learners. “That was the big challenge here: to create off-the-shelf training content that is generic enough to be useful to a wide range of users while still offering individualised learning,” Lohmann explains. “And that’s what we achieved with our Readiness Check in the case of our awareness game Cyber Crime Time.”

The Readiness Check enables companies to build up a highly granular picture of their learners’ current level of knowledge so they can tailor an appropriate response. In all likelihood no two users will ever receive exactly the same feedback when working with the Readiness Check. So, how does it work?

Timo Paul, a senior frontend developer in our content department who played a major role in developing the Readiness Check, explains: “It works by assigning a numeric value to each of various defined learning categories. The numeric values themselves are variable, so they can be specific to the learner. The response yielded by the Check is thus highly customised and can comprise anything from simple feedback to activity or content recommendations all the way through to further training courses or learning nuggets. There are no limitations, and that’s what makes this tool an attractive option for creating customised learning experiences.”

Costum or off-the-shelf training content - which should you choose? You should first ask yourself: Is the training need or problem I have very specific? Or is it something that many different people in different industries need training on?

Agile teams

The salient point here is that improvisational theatre is a team sport. “Improv theatre teams have many characteristics and skills in common with effective teams in work contexts. Hence, we can adapt a lot of improv techniques for team development and collaboration. Improv teams have to remain unfazed by extreme situations. They need to be able to navigate complete uncertainty, for example. And that’s also something that is expected of agile teams in work contexts.”

Reflection

Another key aspect of improv theatre is that it sheds light on things that would otherwise remain hidden: “Improvisation makes intangible things real. That’s why I like to use it as a tool for reflection. Improvised roleplays bring into the open things that are normally difficult to explore, such as communication, conflict, feelings and interpersonal relationships. This is hugely important in feedback training and leadership seminars, for example.”

For Marlene Konrad, one of the greatest challenges in organisational transformation processes is to embrace flexible thinking. She explains this in terms of companies weaning themselves off rigid processes and workflows while still ensuring that their employees feel safe and secure. “Perhaps you’ve heard of ‘psychological safety’. This is where I foster in a team a sense of safety that comes from the team itself, from the interrelationships and responsibilities between the members of the team,” Konrad explains. “It’s important that this feeling of safety no longer derives from processes because processes can quickly change. So, as well as being flexible, the team needs to work on relationship building.”

Improving this sense of safety within teams is another area where improv theatre techniques can help. To be able to function as a member of an improv team, you have to be open to what’s going on around you and willing to put yourself out there as a person. “You’re thrown into a situation where you need to swing into action quickly because there’s no time to think about ‘what if’. In that situation, you need to have the confidence that you won’t make a fool of yourself if you react spontaneously. That it’s okay to mess up and fail. The art is to ‘fail well’. And that’s something that can be practised using improvisation methods.”

Ever been in a meeting and heard an idea dismissed with “yes, but...”? How might that meeting have gone differently if everyone had said, “yes, and...” and simply taken the idea and run with it?

“Yes, and ....” thinking is a key part of improv theatre, and it’s a highly effective technique in innovation processes, as Konrad knows from personal experience: “By saying ‘yes’, I start by accepting what my conversation partner is saying. I consciously avoid following that with ‘but’ because a ‘but’ can close the door to a lot of potentially good ideas. You need to keep that door open and start out by saying yes to everything. Spontaneous improvisation is a good way of explaining this principle.”

Of course, after all those yeses, the team needs to make an intelligent selection and close the meeting. “That’s another aspect that improvisational theatre is great at teaching,” Konrad explains. “When doing a scene, if you keep bouncing from idea to idea to idea, then sooner or later the audience will get bored. Hence the actors need to focus, build coherence and bring the scene to some kind of logical conclusion. By training in that, too, you can learn how to conduct brainstorming sessions and manage innovation processes successfully using the ‘yes, and...’ principle.”

While taking an entire improvisational theatre performance digital might be a bit of a challenge, the learning methods involved are actually highly transferable to digital learning journeys. The only prerequisite is that all participants meet in an online session with their cameras and microphones on.

Marlene Konrad has already run numerous remote training courses and speed learning sessions using improv theatre methods. “They work really well online. The improv exercises often give rise to a certain synchronicity, or presence, between the participants that enhances the training. And that’s true online, too.”

Konrad has now developed her improv training technique to the point where she can hold online sessions with more than 20 learners. “It actually works surprisingly well in large groups. For individual roleplays or improv scenes, you can work really effectively in breakout sessions and then reconvene the whole group to reflect and share the learnings.”

Emotionality makes it easier for employees to identify with the brand. This identification has a positive effect on motivation and thus directly on daily work. Emotional brand training also generates brand ambassadors from within the company - both internally and externally.

Blended learning uses a combination of online and in person training to deliver training. The term often also refers to a blend of instructional methods, pedagogical approaches and technologies.

More about blended learning advice on our blog.

Digitisation is simply the transfer of assets from analogue to digital. In the context of learning, this is often taking paper based training materials or face to face classroom delivery, and creating online learning media, which is often housed in an LMS. 

Digitalisation is the tactical use of digital tools to improve business processes. For example, this could be analysis of employee or team data within a performance management system (or even just a spreadsheet), in order to identify skills gaps or improvements to training materials. Digitalisation could go as far as changing a business model - for example, a physical goods store moving to ecommerce or a training company switching to selling courses online. 

Digital Transformation is the broadest move that happens as a strategic shift orchestrated by the highest level of management. It is a long-term, highly coordinated series of digitalisation projects that may need to overlap and interact with each other. 

Digital Transformation can be a powerful modernisation of an organisation that enables it to find new efficiencies, adopt the latest and future technologies, and literally change the organisational culture.

The term Game-Based Learning refers to learning experiences that are delivered through the use of a game. A learning environment must be created that is attractive for the user, in which he or she can develop through positive, entertaining learning experiences.

More Game-Based Learning advice on our blog.

This term refers to player motivation principles, such as rewards, to drive learner engagement. Gamification elements within training could be scores that are displayed to the learners and allow them to compare themselves with other players. Further gamification elements are badges and badges, which are awarded after completed tasks.

Gamification principles for motivation can be incorporated into training without the learning experience actually involving a game.

The LXP is a relatively new concept that takes e-learning beyond a top-down, employer-led platform into being a more immersive environment where employees can explore what to learn next. This allows them to proactively develop their own knowledge and skills. 

Many LXPs take principles of context exploration and recommendation engines from the likes of Netflix. They can be a key tool for large companies to encourage a culture of learning.

A learning nugget is a short learning unit or a building block or a mini module in e-learning that usually lasts no longer than five minutes. The term is often used in connection with Micro-Learning.

A Learning Management System, (LMS for short) is software used to digitally host, manage and track learning content, which is typically assigned by tutors to their learners.

More about Learning Management Systems on our Learning Suite page.

A Learning Content Management System (LCMS) is software that enables the creation, storage and management of reusable learning objects. It also enables web-based learning to be organised and maintained by multiple authors. An LCMS combines the functionality of an LMS and a content management system (CMS).

A Learning Record Store is connected to an xAPI or Tin Cab and collects, stores and retrieves data and learning activities. An LRS can be integrated into an existing LMS.

L&D professionals and industry commentators have been bemoaning the limitations of learning management systems and predicting their imminent death almost since they were invented. One of the key complaints is their closed nature that requires a great deal of additional administration alongside other business and HR systems.

The idea of the Next Generation Digital Learning Environment or NGDLE is that it opens up a learning and people performance ecosystem of tools with open standards and principles, perhaps with single sign on (SSO), which will greatly reduce the siloing of learning assessment, collaboration, feedback and general communication.

Some people drop the ‘Digital’ as a given, giving us NGLE.

Our own imc Learning Suite is an example of such an integrated solution that plays nicely with other popular business tech solutions.

A performance management system enables the ongoing, regular monitoring of employees against KPIs and individual targets. These targets and expectations will be set to support collective contribution towards the wider organisational strategy. 

A good performance management system will include learning resources to help support individuals and give them data on their own performance, while providing a management dashboard so that L&D and HR teams can identify an issues, in order to offer additional support or intervention where needed.

The imc Learning Suite incorporates the functionalities of a Performance Management System in the LMS. With its extensive Learning Analytics modules, the imc Learning Suite provides both learners and tutors as well as managers with clear dashboards regarding the learner's progress and performance.

The leading modern learning management systems can aid in the use of learner data to identify potential training requirements of individuals or certain groups. 

Predictive analytics is a foundation of adaptive learning systems and learning experience platforms.

The abbreviation SCIM stands for System for Cross-domain Identity Management and is one of the open standards for managing user information across platforms. In the context of L&D and HR, it can greatly streamline IT tasks and reduce admin time when using cloud-based apps and services, as it allows your IT team to automate many repetitive tasks, such as employee details and learning requirements.

The abbreviation SCORM stands for "Sharable Content Object Reference Model" which references the digital packaging of e-learning courses. Through this format, SCORM courses can be imported and launched through any SCORM compliant platform. Industry standard LMS all include SCORM players.

Serious games are not exclusively for entertainment purposes, but instead convey knowledge or skills through playful actions. See also: Gamification and Game-based Learning which aim to engage and motivate learners through adventures and competition.

Social Learning promotes an interaction between learners through sharing learning experiences. e-Learning can include social elements through comment functions, social media postings, instant messages, forums, wikis, video chats, etc. which can typically be integrated with modern LMS. In addition, virtual communities can be set up to exchange ideas, knowledge and new contributions.

More about Social Learning on our blog.

Unlike computer-based training (CBT), no specific software installation is required. Instead, with WBT, the user accesses learning materials via a website or online learning platform.

We hope we’ve shed some light on the most mysterious e-learning terminology.

Do you have any questions, additions or suggestions?

Feel free to contact us!

Stop boring software-trainings! That is the mission of Sarah Hillmann, Trainings Specialist and Business Consultant. She has prepared a new way to train customers for using imc's Learning Management System (LMS).

Learning must not be an end in itself, but fit in the company’s business outcome: More and more managers are demanding this. We therefore looked at how L&D managers can meet this requirement with the help of Learning Analytics.